Customer Service Specialist
2 semanas atrás
About Wabtec Corporation
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Our Mission
We are committed to taking on the world's toughest challenges by relying on a culture of leadership, diversity, and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities.
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our Latam Freight Services team. As a key member of our team, you will be responsible for managing customer demands for locomotive parts and services in the Americas, including order management and internal process diligence to ensure timely delivery.
Key Responsibilities
- Manage customer demands for locomotive parts and services
- Coordinate with internal teams, including Operations, Finance, and Commercial
- Develop and maintain strong relationships with customers
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement
- Prepare and present financial reports to stakeholders
Requirements
- Bachelor's degree in Engineering, International Trade, Administration, or related field
- Proficiency in digital tools, including Excel, PowerPoint, and Power BI
- Experience with ERP systems, preferably Oracle
- Previous customer support experience is a plus
- Strong analytical skills and ability to make informed decisions
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple concurrent tasks
What We Offer
At Wabtec Corporation, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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