Global Healthcare Liaison

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$80.400 - R$108.840

Healthcare Liaison Role Overview

The primary responsibility of this position is to serve as the main point of contact for external customers in Brazil, ensuring seamless order management activities from start to finish.

This role will be responsible for coordinating with various teams including Quality, Regulatory, and Finance to resolve any issues related to customer orders. The selected candidate will act as a facilitator among these teams, ensuring that all processes are completed efficiently and effectively.

About the Job:

This is an on-site role located in São Paulo-SP, and the selected candidate will report directly to the Customer Service Coordinator.

Key Responsibilities:

  • Act as the primary interface between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.
  • Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.
  • Closely collaborate with Planning, Logistics, Importation, Billing, and Finance teams to resolve issues related to product availability, credit holds, and delivery delays.
  • Effectively communicate with clients regarding order status, backorders, and delivery forecasts, maintaining transparency and trust.
  • Drive innovation and process improvements within the Customer Service function, contributing to operational excellence.

Requirements:

  • Minimum 5 years of experience in Customer Service, Supply Chain, or International Business.
  • Bachelor's degree in Supply Chain Management, Business Management, Production Engineering, International Trade, or related fields.
  • Strong organizational skills, high sense of accountability, and proactive mindset to identify and implement process improvements.
  • Experience with Oracle ERP systems and proficiency in Excel.

Preferred Qualifications:

  • Previous experience in the healthcare or diagnostics industry.
  • Knowledge of Power BI and data visualization tools.
  • Intermediate English (reading, writing, and basic communication).

We Offer:

A comprehensive array of benefit programs designed to enhance your overall well-being and support your career growth. Our benefits include health care programs, paid time off, and more.

Be part of a dynamic team that accelerates real-life impact through science and technology. Together, we'll architect solutions that bring power to life.

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