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Technical Service Manager

Há 1 mês

São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

At SAP, we empower individuals to excel in their roles. Our company culture emphasizes collaboration and a shared passion to drive business success. How? We focus on building a foundation for the future and creating a workplace that values diversity, flexibility, and a purpose-driven approach. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

PROGRAM OVERVIEW

SAP is the global leader in business software, contributing significantly to the world's economic landscape. The mission of SAP Enterprise Cloud Services (ECS) is to maximize customer success by taking responsibility for smooth end-to-end operations and reducing customers' total cost of operation.

As a Technical Service Manager, we are seeking a SAP Basis Consultant to deliver high-quality results consistently. As a key member of ECS, you will contribute to SAP's global strategy of helping customers adopt SAP S/4HANA and achieve the Intelligent Enterprise. This role enables customers to accelerate their cloud transformation journey, delivering business value and outcomes in the form and pace desired. You will analyze customer business requirements, problems, and act as a trusted technical advisor for our clients and partners.

EXPECTATIONS AND TASKS

  • Primary contact for the customer regarding technology discussions, innovations, and technical issues.
  • Understand customer business, goals, and challenges to suggest solutions and services.
  • Advise customers on technical requirements, constraints, and support in various technical situations.
  • Identify and position ECS services that deliver value to the customer from ECS portfolio.
  • Support customer Intelligent Enterprise transformation by acting as a technical consultant.
  • Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies.
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscape.
  • Deep experience in technical planning, implementation, configuration, and integration of SAP solutions.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors.
  • Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • Solid know-how on SAP Technologies and Products (SAP certification beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
  • Analytical, solution-oriented, and experience working with cross-cultural teams or individuals.

WORK EXPERIENCE

  • Up to 4 years of SAP Technical Administration (preferably in SAP Basis skill) and knowledge of Administration and Operations of SAP solutions.
  • Up to 2 years of experience in customer-facing roles and excellent command on de-escalating critical situations.
  • Hands-on experience with working knowledge of Unix/Linux flavors.
  • Hands-on experience with working knowledge of SAP HANA and Sybase databases.
  • Hyperscaler (Azure, AWS, GCP) knowledge is a plus.

This role requires in-office attendance 3 days/week

Empowering Your Potential

SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can empower your potential.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398926 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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