Cloud Infrastructure Deployment Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeDataCenterTechnician Tempo inteiro R$50.000 - R$70.000

Job Overview: We are seeking a skilled Data Center Specialist to provide post-sale technical support to customers, perform installation services for new equipment, and serve as a Data Center Technician for Oracle Cloud Infrastructure (OCI). This role requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality customer service.

Key Responsibilities:

  • Provide on-site technical support for reactive and proactive tasks
  • Perform installation services for new equipment
  • Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network infrastructure issues using ORACLE's diagnostic tools
  • Record work performed in Jira/GSI/MOS/others
  • Document and progress assigned tasks through their various states in the task management system
  • Complete and have the customer service report signed when applicable
  • Installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams
  • Monitor data center environments using tools or walk-through routines among racks
  • Dismantle data center hardware
  • Work in a team to support 24x7 operations
  • Provide training and mentoring for new engineers
  • Assist with onboarding new DCTs in clarifying technical doubts and the process of using tools
  • Assist in monitoring customer satisfaction management related to on-site support
  • Collaborate with the telephone or remote support group to resolve faults customers report
  • Monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of ORACLE OCI
  • Maintain the inventory process, request spare parts, and return defective parts as needed
  • Efficiently implement structured cabling tasks, labeling, and troubleshooting of fiber/copper/telecommunications cables
  • Capable of following a standard technical operating procedure (SOP)
  • Support on-call activities at the OCI Data Center when applicable
  • Assist Management, as required, to monitor and resolve issues related to specific customer satisfaction
  • Provide a high level of customer satisfaction through the effective delivery of service and technical support programs
  • Capable of identifying and solving a wide range of problems
  • Ensure that their process generates and provides the expected outputs
  • Always focused on meeting customer requirements and needs
  • Generate corrective actions when necessary
  • Address risks and opportunities when necessary and generate appropriate actions
  • They should be able to complete small projects independently and work with their manager on planning and completing larger local projects

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