NOC Network System Expert

1 semana atrás

Macaé, Rio de Janeiro, Brasil beBeeNetwork Tempo inteiro R$10.500 - R$15.750

Job Description

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  • We are seeking a skilled NOC Network Analyst II to ensure the continued integrity, stability and security of our customer network.
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The primary responsibility of this role is to guarantee maximum possible service availability and performance of our RigNet network.

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Key Responsibilities:

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  • To use the ticketing and tracking system for creating records pertaining to customer reports of incidents and service requests.
  • To transfer or escalate incidents (when required) to the appropriate support level.
  • To perform active first and second level troubleshooting of all supported systems for the CSC.
  • To assist with proactively monitoring the network using existing NMS systems to address unreported outages.
  • To maintain updates of assigned trouble tickets on active problems or requests.
  • To manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate.
  • To ensure escalation and notification procedures and processes are followed via our standards.
  • To exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction.
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Requirements

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  • Ability to effectively direct personnel in an emergency situation.
  • Ability to read, write and comprehend complex instructions and detailed correspondence.
  • Ability to solve problems using resourcefulness and solid judgment skills.
  • Strong knowledge with Cisco network equipment (routers, switches).
  • Strong knowledge in service provider technologies (MPLS, QoS, Netflow etc.).
  • Strong knowledge on TCP/IP, Routing (OSPF, BGP, RIP).
  • Strong knowledge of various satellite communications technology and equipment (iDirect, Comtech, SeaTel).
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Benefits

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  • Experience working with/for the oil and gas industry.
  • At least 3 years in a technical role supporting satellite communications systems (VSAT).
  • At least 3 years in a customer support role supporting customers remotely.
  • Vendor/Industry Certifications: Cisco - CCNA or 3+ years of demonstrated networking experience.
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Qualifications

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Our Ideal Candidate Will Possess:

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  • A strong foundation in computer networks and systems.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
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Contact Us

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To learn more about this opportunity and apply, please contact us at your earliest convenience. We look forward to hearing from you

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