Senior Manager of Digital Workplace Operations

2 semanas atrás


São Paulo, São Paulo, Brasil Experian Tempo inteiro

Job Summary

We are seeking a highly skilled and experienced Senior Manager of Digital Workplace to join our team at Experian. As a key member of our organization, you will be responsible for developing and executing a comprehensive digital workplace strategy that aligns with our business objectives.

Key Responsibilities

  • Strategic Leadership: Develop and execute a digital workplace strategy that drives business value and improves end-user services.
  • Operational Excellence: Manage daily operations, including service desk management, SLA adherence, asset and software license management, and desktop engineering.
  • Team Development and Leadership: Build and develop a high-performance team of approximately 35 FTEs and oversee 70+ managed services contractors.
  • Project Leadership: Lead and oversee projects to enhance digital workplace services, leveraging automation, AI, and chatbots to drive cost savings and operational efficiencies.
  • Technical Expertise: Provide hands-on troubleshooting and escalation support for critical issues as needed.
  • Collaboration and Stakeholder Management: Collaborate effectively with global peers, IT teams, and business stakeholders to influence and align on digital workplace strategies.
  • Change Management and Adoption: Champion change management efforts to ensure smooth adoption of new technologies and processes among end-users.
  • Cost Management: Identify opportunities for cost savings through automation, AI implementation, and efficient vendor management.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred.
  • Strong technical background with hands-on experience in end-user computing, service desk management, and desktop engineering.
  • Proficient in managing outsourced third-party vendors, SLA management, asset management, and implementing ITIL best practices.
  • Experience in team development, coaching, and mentoring with a track record of building high-performance teams.
  • Fluent in Portuguese and proficient in English (both verbal and written).
  • Excellent interpersonal skills with the ability to collaborate, influence, and build consensus across global teams and stakeholders.
  • Strong project leadership skills with a proven track record of successfully driving complex projects forward and achieving desired outcomes.

What We Offer

  • Competitive salary and comprehensive benefits package.
  • Opportunity to work in a global organization with a culture of innovation and collaboration.
  • Career development and growth opportunities within a dynamic and evolving digital workplace environment.


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