Strategic Client Liaison

Há 5 dias

São Paulo, São Paulo, Brasil beBeeClientSuccess Tempo inteiro US$90.000 - US$150.000
Job Title: Key Client Partner

The Key Client Partner plays a pivotal role in driving client success by collaborating with various teams to onboard new accounts, retain and grow sales revenue within existing accounts. The primary focus is to increase client adoption of our publisher technology, maintain strong client relationships, and ensure that client campaigns meet goals and objectives.

This role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will hone your technical, communication, and commercial skills.

Responsibilities:
- Develop a thorough understanding of the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
- Build a solid grasp of all IAS products and processes
- Oversee the lifecycle and all aspects of client health, including on-boarding, value realization, and renewal
- Spearhead further adoption of IAS services and act as the lead point of contact and account owner for assigned clients
- Prepare regular reporting and data analysis of client activity
- Develop trusted advisor relationships with key client stakeholders and ensure timely delivery of IAS solutions according to client needs/objectives
- Assist with critical customer requests/escalations, identify at-risk scenarios, and work with internal/external stakeholders to build & enact solutions
- Identify and drive upsell opportunities alongside the Sales team within current accounts
- Conduct regular business reviews with key clients to highlight IAS value
- Meticulously track customer engagements via internal systems to document customer lifecycle

Requirements:
- 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred
- Understanding of programmatic advertising industry required
- Strong analytical skills, with ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
- Demonstrated ability to effectively communicate, present, and advise clients
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Exceptional organizational skills with ability to prepare clear and concise documents
- Fluency with Microsoft PowerPoint, Word, Excel
- Experience working in Salesforce, Gainsight, GAM, GCM is a plus

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