Brazil Customer Success Manager
Há 1 mês
Khan Academy is a nonprofit organization dedicated to delivering a free, world-class education to anyone, anywhere. Our proven learning platform offers high-quality supplemental learning content and practice that cover Pre-K to 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners in 190 countries and 51 languages, and we're committed to improving learning outcomes for students worldwide, particularly in historically underserved communities. As a Brazil Customer Success Manager, you will play a critical role in helping us achieve our mission by leading education innovation and ensuring the success of our learners in Brazil.
Key Responsibilities:
- Lead education innovation initiatives in Brazil to improve learning outcomes and increase learner engagement.
- Collaborate with cross-functional teams to develop and implement effective customer success strategies.
- Provide exceptional support to learners, educators, and partners in Brazil to ensure a positive experience with Khan Academy.
- Conduct regular check-ins and progress updates with learners and partners to identify areas for improvement and provide targeted support.
Requirements:
- Proven experience in customer success, education, or a related field.
- Strong understanding of education technology and its applications in improving learning outcomes.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with learners, educators, and partners.
- Ability to work independently and as part of a team, with a strong focus on collaboration and customer-centricity.
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