Client Success Operations Specialist

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Peridot Financing Solutions Tempo inteiro

The Client Success Operations Team at Peridot Financing Solutions is responsible for managing the assigned buyers, including country specifics, client servicing, service delivery, exceptions processing, program monitoring, and risk reporting.

About the Role

We are seeking a skilled Client Success Operations Specialist to support clients across the Americas geography. The ideal candidate will have excellent communication skills, be fluent in English and Spanish, and possess a structured, fact-based way of work.

Responsibilities
  • Develop and maintain strong working relationships with numerous buyer contacts at various levels of the organization.
  • Provide information by collecting, analyzing, and summarizing data, and responding to requests.
  • Ensure accuracy and efficiency of operations, including collection and monitoring of receivables.
  • Prepare materials for use in status account reviews conducted at multiple corporate levels.
  • Responsible for territory risk management and customer satisfaction attainment.
  • Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations.
Requirements

To succeed in this role, you will need:

  • Minimum 2 years of experience in a relevant industry.
  • Fluency in English and Spanish.
  • Able to thrive in a multi-task environment with competing priorities and deadlines/deliverables.
  • Ability to remain poised and calm under pressure.
  • Prioritization, pro-activity, and adaptability.
  • Take ownership and accountability of work assigned.
  • Proficient in Microsoft Office, especially Excel.
  • Strong communication skills, both verbal and written.
  • Highly organized with strong attention to detail.
  • Team player – energetic, enthusiastic, and personable.
About Us

Peridot Financing Solutions is a global employer with over 300 employees across 20+ countries. We are a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally.

What You Bring to the Team

We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience. If you are a motivated individual looking to grow your career in a dynamic and innovative company, please apply today.



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