Branch Manager

2 semanas atrás


Natal, Rio Grande do Norte, Brasil Hollywoodbets Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Branch Manager to join our team at Hollywoodbets. As a Branch Manager, you will be responsible for managing the day-to-day operations of our branch, ensuring that we provide exceptional customer service and achieve our business objectives.

Key Responsibilities
  • Branch Growth
    • Manage the achievement of targets and branch growth in accordance with operational procedures.
    • Develop and implement strategies to increase customer base and generate business growth.
  • Competitor Analysis
    • Conduct continuous comparisons with competitors in the area and region, identifying areas for improvement and making recommendations to attract customers.
  • Branch Administration and Cost Management
    • Manage branch cost and budget to ensure maximum profitability.
    • Ensure adherence to credit card administration and EFT policies.
  • Branch Appearance
    • Ensure that the branch is always neat and tidy, meeting Hollywoodbets' standards.
  • Branch Reporting
    • Ensure that daily newsflashes provide a high-level overview of operations.
    • Prepare weekly and monthly reports on branch performance.
  • Customer Experience
    • Ensure superior customer service and customer experience.
    • Pro-actively address customer complaints and ensure customer feedback is positive.
  • Compliance
    • Ensure compliance with company, legislative, and legal requirements.
  • Communication
    • Manage communication within the branch to ensure that all team members are aware of key business campaigns and updates.
  • People Management
    • Manage branch team members in terms of HR policy.
    • Develop and implement training programs to enhance team performance.
Requirements
  • 1-2 years in a management capacity or managerial experience.
  • Diploma/Degree/NQF 4 Learnership.
  • Valid Driver's License.
  • 1-2 years sales management.
  • 1-2 years cash management.
  • 1 year within the Gaming or Betting Industry.
What You'll Bring to the Team
  • Demonstrate a good understanding of betting procedures and betting types.
  • Demonstrate good business acumen skills.
  • Demonstrate good financial management skills.
  • Excellent people management skills.
  • Customer service and orientation experience.
  • Ability to identify, analyze, organize, and solve problems.
  • Follows through and delivers results despite obstacles.
  • Good attention to detail.

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