Senior Consumer Claims Attorney

2 semanas atrás


São Paulo, São Paulo, Brasil Netflix Tempo inteiro
Job Summary

We are seeking a highly skilled and experienced Associate Counsel for Consumer Claims to join our Legal team in LatAm. The ideal candidate will have a strong background in consumer law and experience in litigation, legal operations, and data-driven automation.

Key Responsibilities:

  • Manage a challenging docket of consumer claims in Brazil, investigating and understanding the root cause of claims filed by consumers.
  • Propose solutions to resolve claims, develop and enhance our framework, and manage outside counsel to ensure the best legal strategy.
  • Directly handle consumer claims cases from intake to resolution, including managing service of process and relevant documents, indexing information, and liaising with cross-functional teams.
  • Act as a legal liaison and partner with Customer Service teams to investigate and draft responses to consumer complaints.
  • Create, maintain, and update internal documentation, including policies, playbooks, and summaries of legal research.

Requirements:

  • 3 to 7 years of legal practice, with relevant experience in consumer claims litigation and/or legal operations.
  • Ability to work proactively, independently, and reliably with little guidance, using good judgment and analytical rigor.
  • Excellent communication skills, including explaining complex information clearly and effectively to different audiences.
  • Fluency in Portuguese and English, with Spanish a plus.


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