Senior Consumer Claims Attorney
2 semanas atrás
We are seeking a highly skilled and experienced Associate Counsel for Consumer Claims to join our Legal team in LatAm. The ideal candidate will have a strong background in consumer law and experience in litigation, legal operations, and data-driven automation.
Key Responsibilities:
- Manage a challenging docket of consumer claims in Brazil, investigating and understanding the root cause of claims filed by consumers.
- Propose solutions to resolve claims, develop and enhance our framework, and manage outside counsel to ensure the best legal strategy.
- Directly handle consumer claims cases from intake to resolution, including managing service of process and relevant documents, indexing information, and liaising with cross-functional teams.
- Act as a legal liaison and partner with Customer Service teams to investigate and draft responses to consumer complaints.
- Create, maintain, and update internal documentation, including policies, playbooks, and summaries of legal research.
Requirements:
- 3 to 7 years of legal practice, with relevant experience in consumer claims litigation and/or legal operations.
- Ability to work proactively, independently, and reliably with little guidance, using good judgment and analytical rigor.
- Excellent communication skills, including explaining complex information clearly and effectively to different audiences.
- Fluency in Portuguese and English, with Spanish a plus.
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