Service Request Management Specialist

3 semanas atrás


Brasil Keep Simple Tempo inteiro

Job Summary

Keep Simple is seeking a highly organized and dynamic Service Request Management Analyst to join our team. As a key member of our operations team, you will be responsible for bridging the gap between request submissions and service delivery, ensuring timely and efficient resolution of service requests.

Key Responsibilities

  • Work with internal customers, technical teams, and vendors to ensure seamless service delivery
  • Monitor and prioritize open requests to ensure timely resolution
  • Provide request coordination duties, including ticket assignment and prioritization
  • Log and communicate improvement opportunities to management
  • Assist in managing Knowledge Articles for Service Request
  • Collaborate with the Service Request team in weekly meetings

Requirements and Qualifications
  • Advanced or fluent English
  • Bachelor's degree in Information Systems or related field or equivalent work experience
  • ITIL v3 or v4 Foundations preferred
  • 2+ years of overall service management experience
  • Exceptional customer service skills
  • Strong technical analysis, planning, time management, and organizational skills

About the Company
Keep Simple is a global financial and insurance products company. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.

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