Service Request Management Specialist
3 semanas atrás
Job Summary
Keep Simple is seeking a highly organized and dynamic Service Request Management Analyst to join our team. As a key member of our operations team, you will be responsible for bridging the gap between request submissions and service delivery, ensuring timely and efficient resolution of service requests.
Key Responsibilities
- Work with internal customers, technical teams, and vendors to ensure seamless service delivery
- Monitor and prioritize open requests to ensure timely resolution
- Provide request coordination duties, including ticket assignment and prioritization
- Log and communicate improvement opportunities to management
- Assist in managing Knowledge Articles for Service Request
- Collaborate with the Service Request team in weekly meetings
Requirements and Qualifications
- Advanced or fluent English
- Bachelor's degree in Information Systems or related field or equivalent work experience
- ITIL v3 or v4 Foundations preferred
- 2+ years of overall service management experience
- Exceptional customer service skills
- Strong technical analysis, planning, time management, and organizational skills
About the Company
Keep Simple is a global financial and insurance products company. We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.
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