Front Desk Associate

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Hilton Worldwide, Inc. Tempo inteiro
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hilton Worldwide, Inc. As a Front Desk Associate, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest arrivals and departures efficiently, handling check-in and check-out procedures with accuracy and attention to detail.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain a high level of product knowledge, including hotel room categories, rates, packages, and promotions.
  • Maximize room occupancy by utilizing up-selling techniques to promote hotel services and facilities.
  • Handle foreign currencies, credit cards, and cash transactions in accordance with hotel credit policy.
  • Comply with hotel security, fire regulations, and health and safety legislation.
  • Assist other departments as needed to ensure seamless guest service.
Requirements
  • Previous experience in a customer-focused industry, preferably in a hotel or hospitality setting.
  • Positive attitude, good communication skills, and a commitment to delivering exceptional customer service.
  • Excellent grooming standards and a professional manner.
  • Calm, efficient, and organized with great attention to detail.
  • Ability to multi-task and work effectively in a fast-paced environment.
  • Competent level of IT proficiency.
What We Offer

As a Front Desk Associate with Hilton Worldwide, Inc., you will have the opportunity to work with a global hospitality leader, providing exceptional guest experiences and contributing to the success of our team. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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