Credit Control Specialist

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Iwg Careers Tempo inteiro
About the Role

We are seeking an experienced Credit Control and Legal Collections Specialist to join our team. As a key member of our global collection strategy, you will be responsible for collecting debts from customers through settlements, driving customers to register automatic forms of payment, and initiating legal proceedings.

Key responsibilities include actively collecting payments from customers, driving customers to sign up for automatic forms of payment, answering account queries, and taking responsibility for resolving disputes. You will also engage with senior internal and external stakeholders to negotiate payment plans and settlement deals, explain due dates and late payment policies, and initiate small claims against non-paying customers.

Requirements include a strong debt collection skillset, including clear communication, firmness, and persuasiveness in negotiation, as well as a high level of written and oral competency in English. You should also have a solid organisational skillset, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.

Additionally, you should have at least 4 years of experience in a debt collection related role and at least 2 years of experience with legal debt collection. You should be a self-starter who can work with direction but little supervision, and have a willingness to go beyond the job description to meet business goals.


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