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Social Media Content Moderator

2 meses atrás

São Paulo, São Paulo, Brasil Brickbrands Tempo inteiro
About the Role

We are seeking a highly skilled Content Processing Specialist to join our team at BrickBrands. As a Content Processing Specialist, you will play a critical role in protecting our clients' brands from harmful content on various social media platforms.

Key Responsibilities
  • Content Monitoring: Use our online platform to monitor content and identify potential threats to our clients' brands.
  • Communication: Maintain constant communication with your shift manager to resolve any issues or questions that may arise.
  • Content Analysis: Rapidly identify online communication, whether it's a plain text or a meme, and stay up to date with the latest social media trends and lingo.
  • Community Safety: Ensure the safety of the online community and that our clients' policies and guidelines are being followed accordingly.
  • Brand Policy Understanding: Understand our clients' policies and guidelines to effectively analyze information and make timely decisions in moderating content.
  • Brand Collaboration: Work with various brands from different industries to detect, review, and monitor all kinds of content.
Requirements
  • A High School Diploma or equivalent.
  • A personal PC/laptop with a working webcam.
  • General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc).
  • A good working home environment with a stable internet connection.
  • Must have experience in content moderation, customer service (non-voice), or social media/community management.
  • Any form of experience in social media and marketing is a plus.
  • The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
  • Excellent communication skills in English, both written and oral. Additional languages are a plus.
About BrickBrands

BrickBrands is a global company that provides 24/7 brand protection, positive brand sentiment, and overall increased customer engagement in various languages and cultures. We promote diversity and inclusivity, and our team members come from different backgrounds.

We offer a 100% remote position, continuous learning experience, career growth opportunities, competitive compensation based on location market rates, and a welcoming environment where feedback and suggestions are valued.