Network Systems Support Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$40.000 - R$55.000
Job Overview

We're building the best possible technologies across every part of our safety and security ecosystem, from mission-critical communications devices and networks to AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

This role supports 24/7 Network Operations, requiring flexibility to work across all shifts as required. The agent will join a team serving all relevant accounts.

Responsibilities
  • Provide technical support and coordination on activities within the network operation center.
  • Verify swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.
  • Maintain the highest level of service for all customers; ensuring the appropriate and timely notification of network statuses.

The Tier 1 Agent will act as the first point of contact for any network-related problems between NOC and its partners.

Key Requirements
  • Systems Administration: Monitor the infrastructure using a variety of tools and react to resolve any alerts which may arise.
  • Customer Support: Act as the first point of contact for any network-related problems between NOC and its partners.
  • Other Support: Comply with quality and security policies and practices, maintain discipline and decorum, and work closely with all other relevant teams to maximize opportunities.

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