
Network Systems Support Specialist
2 semanas atrás
We're building the best possible technologies across every part of our safety and security ecosystem, from mission-critical communications devices and networks to AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
This role supports 24/7 Network Operations, requiring flexibility to work across all shifts as required. The agent will join a team serving all relevant accounts.
Responsibilities- Provide technical support and coordination on activities within the network operation center.
- Verify swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.
- Maintain the highest level of service for all customers; ensuring the appropriate and timely notification of network statuses.
The Tier 1 Agent will act as the first point of contact for any network-related problems between NOC and its partners.
Key Requirements- Systems Administration: Monitor the infrastructure using a variety of tools and react to resolve any alerts which may arise.
- Customer Support: Act as the first point of contact for any network-related problems between NOC and its partners.
- Other Support: Comply with quality and security policies and practices, maintain discipline and decorum, and work closely with all other relevant teams to maximize opportunities.
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