Field Applications Specialist

1 semana atrás

Rio das Ostras, Brasil Hexagons Autonomy & Positioning division Tempo inteiro
Overview

Hexagon Autonomy & Positioning is seeking a highly skilled and experienced Field Applications Specialist to join our global engineering and manufacturing team. As a key member of our Global Core Customer Support team, you will play a critical role in driving our business forward by providing exceptional support to our customers.

Responsibilities

As our Field Applications Specialist, you will be responsible for:

  • Providing 2nd tier product and application support on Hexagon A&P Hardware, Software, and related GNSS & INS topics to internal and external customers
  • Providing technical support for both pre-sales opportunities and post-sales issues
  • Data analysis for support cases when applicable
  • Troubleshooting, investigation, and issue replication
  • Conducting full system installations on-board vessels offshore/near port in accordance with project-specific procedures
  • Assisting with and implementing all processes and methods to ensure delivery of the best worldwide 24-hour customer support and training in the marketplace
  • Assisting the 24/7 support team by providing out-of-hours cover on a rotational basis
  • Performing on-going testing, evaluation, assessment, and reporting of performance of all current and new products, services, and related upgrades prior to project deployment, delivery, or installation
  • Carrying out and conducting Site Acceptance Testing of all new products and services as well as all revisions of existing products and services as per customer requests
  • Ensuring that all documents used during or resulting from any projects are prepared in accordance with company quality procedures and issued to the proper authority for issue and archiving
  • Ensuring that the final product/service is compliant to client's specification, meeting all project requirements as stated in the operational procedures
  • Preparing the following:
  • Operational Technical Reports as required
  • Technical Installation Drawings
  • Safety documentation such as Task Risk Assessments, Toolbox talks, and Working at Height checklists
  • Providing customer training, demonstrations, technical assistance, and technical sales support
  • Escalating and collaborating with other departments regarding technical matters
  • Performing field trial testing and coordination when called upon by engineering or other support teams
  • Interfacing with and providing support for Engineering teams
  • Reviewing technical documentation materials and manuals
  • Generating application notes for frequently asked questions and knowledge base
Qualifications

To be successful in this role, you will need:

  • A degree in marine, telecommunications, electronics, or electrical engineering, or related field, with 2+ years of related industry experience
  • Proven problem-solving skills
  • Exceptional interpersonal skills and ability to get on with others
  • English and Portuguese fluency with excellent verbal and written skills
  • Able and willing to travel internationally
  • Certification to drive in Brazil
  • Comfortable working at heights and within closed environments
Key Success Factors

To excel in this role, you will need to possess:

  • High attention to detail and highly organized
  • Strong multitasker with keen ability to prioritize
  • Comfortable working individually but know when to ask for help
  • Work well in a collaborative environment
Nice-to-Have

While not essential, experience in the following areas would be beneficial:

  • Experience working directly with customers, preferably in the delivery of support or services
  • Experience in GNSS and INS systems installation and troubleshooting
  • Experience working on offshore vessels
  • Offshore Oil & Gas Certifications, including:
  • NR-35 - For working at heights
  • NR-34 - For work in naval environments
  • NR-10 - Work with energized equipment

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