IT Infrastructure Specialist
1 dia atrás
The Workspace Management Technician plays a pivotal role in providing on-site technical support to clients. This individual is responsible for managing desktops, installing, relocating, upgrading, or decommissioning equipment such as PCs, laptops, printers, and servers.
- Technical Support: Offer hands-on assistance with IT incidents and tasks that cannot be resolved remotely, including desktop management, installation, relocation, upgrade, or decommissioning of equipment.
- Asset Management: Oversee the tracking and auditing of IT assets (both hardware and software) not connected to the network, adhering to global processes.
- Server & LAN Support: Troubleshoot and support server housing and LAN cabling to ensure smooth IT operations.
- Office Moves: Collaborate with Facilities Management on office move planning, providing necessary IT support during relocation.
- Emergency Response: Be available for on-call support during critical incidents outside regular working hours to guarantee business continuity.
- Collaboration with Global Teams: Work closely with the Global Service Desk (GSC) to handle user requests, incidents, and ensure services meet agreed-upon SLAs.
- Vendor Coordination: Coordinate with vendors for hardware repairs, upgrades, and servicing (PCs, laptops, printers).
- Service Continuity: Support the transformation of the IT structure, ensuring seamless service delivery during transitions.
- Customer Focus: Provide exceptional customer service, ensuring business users receive the required IT support while adhering to Maersk's IT standards and processes.
Key responsibilities include efficiently troubleshooting and resolving hardware and software issues, understanding the importance of IT services to business operations and customer satisfaction, and being comfortable following change management protocols and risk management procedures.
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