Site Reliability Expert

We are seeking a highly skilled System Reliability Engineer to join our team. As a key technology leader, advisor for our clients, and mentor for other team members, you will be responsible for designing, implementing, and maintaining scalable and reliable infrastructure solutions.

• Operate, maintain, and administer solutions contributing to customer infrastructure's operational efficiency, availability, and visibility.
• Plan maintenance activities, design documentation, and standard procedures.
• Provide root cause analysis reports for outages/incidents (ITIL - Problem Management).
• Observe and provide feedback on the current state of the client's infrastructure, identifying opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks.
• Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules.
• Gather and document information about client environments through audit activities, analyzing the information to identify opportunities for improvement and application of best practices.
• Work collaboratively with teammates to contribute to the continuous improvement of our working culture.
• Act as a technology leader for clients, driving client discussions on technology road maps.
• Participate in an on-call rotation in an escalation capacity.

• Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc).
• Scripting and automation of administrative tasks using Python and Scala are mandatory.
• Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc).
• Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc).
• Understanding the end-to-end operations of a 'Business System' vs components.
• Comprehensive systems hardware and network troubleshooting experience.
• Common Linux distribution platform installation, configuration, performance tuning, and cloud migration.
• TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc).
• Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.).
• Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud.
• Administration of web servers and supporting technologies, including network load balancers.
• Experience with the design, development, and deployment of Puppet.
• System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis.
• Experience managing networking devices, such as switches and firewalls from a variety of vendors.
• Solid understanding of DevOps tools, processes, and culture.
• Ability to pick up new technologies quickly.
• Ability to provide accurate work scheduling and task estimations for work delivery.

• A competitive total rewards package.
• The flexibility to work remotely from home with no daily travel requirement to an office.
• The opportunity to collaborate with some of the best and brightest in the industry.
• Significant training allowance to hone your skills or learn new ones.
• Professional development days, training, certification, and more.
• Annual budget to personalize your work environment.
• Wellness budget to make yourself a priority.
• Generous amount of paid vacation and sick days.
• Day off to volunteer for your favorite charity.