Technical Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeProblemSolving Tempo inteiro R$40.000 - R$60.000
Job Overview

We are seeking a professional to provide timely support and resolution to technical issues via phone calls and emails.

This role involves managing client inquiries, documenting incidents, troubleshooting, and performing testing to ensure successful solutions.

Requirements
  • High School diploma or equivalent is required.
  • Fluency in Portuguese and Spanish is essential.
  • Candidates must have the ability to develop skills for delivering IT support, including business software applications.
  • Strong customer service and critical thinking skills are necessary.
Responsibilities
  • Provide timely responses to first-level technical issues via phone calls and emails.
  • Manage client inquiries and accurately document incidents.
  • Perform troubleshooting to diagnose root cause and resolve issues quickly and effectively.
  • Perform testing to ensure that the solution is successful.
What We Offer

This role offers an opportunity to work in a collaborative and multi-cultural environment, developing skills and expertise in IT support.

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