Data-Driven Consumer Experience Analyst

Há 5 dias

Curitiba, Paraná, Brasil beBeeConsumer Tempo inteiro R$31.200

At our organization, we are looking to expand our team with a seasoned professional who can spearhead the analysis of consumer experience data from various sources. This role will be pivotal in shaping our understanding of consumer satisfaction and informing key business decisions.

">Job Opportunity

This is an exceptional opportunity for an analytical individual with a passion for delivering results-driven insights that drive business growth.

As a Quality Data Engineer, you will be responsible for analyzing consumer experience data from service interactions and feedback systems, creating reports and dashboards to highlight key findings, collaborating with cross-functional teams to identify areas for improvement, developing and implementing digital use cases like text analytics and sentiment analysis, ensuring data quality initiatives are aligned with business objectives, and serving as a liaison between business and technical stakeholders.

About the Role
  • Analyze consumer experience data from service interactions and feedback systems to gain valuable insights into customer behavior and preferences.
  • Develop and maintain comprehensive reports and dashboards to communicate key findings to stakeholders.
  • Collaborate with teams to identify areas for improvement and develop strategic plans to address them.
  • Design and implement digital use cases like text analytics and sentiment analysis to enhance customer experience.
  • Ensure data quality initiatives are aligned with business objectives and drive process improvements.
  • Act as a liaison between business and technical stakeholders to facilitate effective communication and collaboration.
Candidate Requirements
  • Strong analytical skills with the ability to interpret complex data sets and communicate key findings effectively.
  • Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
  • Proven ability to analyze complex problems and develop creative solutions.

This role is ideal for individuals who are passionate about delivering results-driven insights and have a strong understanding of computer sciences and systems engineering principles.

We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

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