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Customer Service Expert

Há 1 mês


São Paulo, São Paulo, Brasil Teleperf. Tempo inteiro

About the Role:

We are seeking a highly skilled Customer Service Expert to join our team at Teleperformance. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, ensuring that our clients receive the highest level of service possible.

Key Responsibilities:

  • Respond promptly to customer inquiries and resolve issues in a friendly and professional manner.
  • Provide accurate and clear information to customers, adhering to established standards and guidelines.
  • Maintain a calm and professional demeanor during customer interactions, even in challenging situations.
  • Act with impartiality and discernment, avoiding any judgments or prejudices.
  • Follow customer instructions and adhere to established standards and terminology.

Requirements:
  • Native or fluent English and native Portuguese language skills.
  • Minimum age 18 years.
  • Desirable experience in areas related to the English language, such as teaching, language assessment, translation, or interpretation.
  • Internet with a minimum download speed of 15 Mbps and 3 Mbps upload.
  • Complete high school education.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Stimulating and collaborative work environment.
  • Health care and dental care.
  • Food voucher or meal voucher.
  • Life insurance.
  • Childcare assistance.
  • Transportation vouchers.
  • Discounts of up to 50% at partner universities and companies.
  • Sharing in profits or results.
  • Agreement with partner companies.
  • Discount on products.

About Teleperformance:

We are a global leader in customer experience management, with over 410,000 employees worldwide. We have been connecting major brands and their customers for over 40 years, with billions of interactions every year. We are a family of experts who work together to make a difference in people's lives. Join us and be part of a team that is dedicated to delivering exceptional customer experiences.