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Team Leader Plata Externo Ftz
2 meses atrás
Job Summary:
We are seeking a highly motivated and experienced Team Leader to join our team at Webhelp. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance targets.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Monitor and analyze team performance data to identify areas for improvement and develop strategies to address them.
- Collaborate with other teams and departments to ensure seamless communication and coordination.
- Manage employee relations, including performance management, coaching, and disciplinary actions.
- Stay up-to-date with industry trends and best practices to ensure the team is equipped to provide exceptional service.
Requirements:
- 2-4 years of experience in a customer service or team lead role.
- Proven track record of leading high-performing teams and achieving results.
- Excellent communication, coaching, and leadership skills.
- Ability to analyze data and develop strategies to improve team performance.
- Strong problem-solving and decision-making skills.
- Associate's degree in a related field or equivalent experience.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.