VIP Program Manager

4 semanas atrás


Brasil Zerog - Ai In Aviation Tempo inteiro

We are seeking a highly skilled and motivated individual to join our team as a VIP Program Manager at Zerog - Ai In Aviation. This role plays a crucial part in ensuring exceptional service delivery to high-value clients.

Main Responsibilities

    • Customer Relationship Management: Foster strong relationships with VIP customers by promptly addressing inquiries and resolving issues in a professional manner.
    • VIP Campaigns & Promotions: Collaborate with the VIP team to execute tailored promotions and campaigns for high-value clients, ensuring timely and aligned communications with the brand's strategy.
    • Reporting & Analysis: Assist in tracking and reporting VIP activity, providing valuable insights into customer behavior and campaign performance. Identify opportunities to enhance VIP engagement and retention.
    • Liaison with Other Teams: Work closely with departments like Marketing, CRM, and Customer Support to ensure consistent and high-quality service across all touchpoints for VIP clients.
    • Account Management: Identify VIPs, monitor their activity, and proactively engage with them to understand their needs and provide appropriate service levels.
    • Event Coordination: Coordinate and manage VIP events, ensuring a seamless experience for clients, including invitations, logistics, and follow-up communications.
    • Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

Requirements

    Education: A Bachelor's degree in Marketing, Business Administration, Hospitality, or a related field is required. Relevant internships or experience in customer service or hospitality is an asset.
    Skills: Strong interpersonal and communication skills, excellent organizational skills, attention to detail, and the ability to build and maintain relationships with high-value clients. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is essential. Familiarity with CRM tools and data analysis is a plus.
    Culture Fit: Passionate about delivering exceptional customer service, proactive approach to anticipating VIP clients' needs, and a keen interest in the iGaming or entertainment industries is desirable.
    Language: Fluent in English, with strong written and verbal communication skills. Knowledge of additional languages is an asset.
    Compensation: The estimated salary range for this position is $60,000 - $80,000 per year, depending on qualifications and experience.

About Us

We value diversity, inclusion, and making a positive impact in our communities. Join us in shaping the future of Zerog - Ai In Aviation and enhancing the lives of our customers.



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