LATAM Operations Director

Há 2 dias

Salvador, Bahia, Brasil beBeeLeader Tempo inteiro R$60.740 - R$101.970
Country Operations Leader

We are seeking an experienced professional to lead our LATAM operations, driving operational excellence and market presence.

  • This role is 80% focused on resource management, workforce planning, employee engagement, and strategic growth.
  • The remaining 20% requires technical acumen—confidently engaging in technical discussions with clients and providing credible oversight of delivery.
About the Opportunity

We are looking for a results-driven leader to manage and scale IT/Tech teams, drive operational excellence, and cultivate high-performing cultures.

The ideal candidate must have a proven track record in optimizing performance, improving retention, and building trusted, long-term relationships with customers and stakeholders.

Key Responsibilities

Leadership & Resource Management

  • Oversee local resources to ensure productivity and quality.
  • Track hiring pipeline, ensuring timely recruitment and smooth onboarding.
  • Monitor attrition rates and implement proactive retention strategies.
  • Drive employee satisfaction through engagement programs, career development, and feedback channels.

Customer Engagement & Stakeholder Relations

  • Build and maintain strong relationships with key stakeholders and customers working with our resources.
  • Act as primary liaison for client needs and service excellence.
  • Represent company at local and regional events, forums, and customer meetings.

Operational Leadership & Strategic Growth

  • Lead daily operations, ensuring efficiency and compliance with corporate policies.
  • Collaborate with HR, Finance, and other teams for smooth cross-functional workflows.
  • Monitor performance metrics and provide updates to leadership.
  • Adapt and execute market-specific strategies aligned with global objectives.

Market Insight Contribution

  • Support budget planning, resource allocation, and cost optimization.
  • Provide market intelligence to guide strategic decisions.

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