Customer Relations and Supply Chain Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Mozper Tempo inteiro

About Mozper
Mozper is a financial solution tailored for children and their parents in Latin America, featuring a debit card and an app that empowers families to manage allowances and spending effectively. This innovative platform not only helps parents set spending limits but also enables them to assign chores and track savings goals, fostering a practical financial education for children in the digital age.

Location: São Paulo (Itaim Bibi), Brazil. Hybrid: 3 days per week in our office.

Job Overview:
As a Customer Support and Logistics Specialist, you will be instrumental in refining our customer interactions while overseeing logistics operations. Within the Customer Experience/Support team, you will serve as the primary contact for our clients through various communication channels, delivering exceptional support and efficiently resolving all inquiries related to our platform. In addition, you will manage logistics responsibilities, collaborating with multiple providers, including card embossers and carriers. Your role will involve supervising the orders of physical cards, ensuring prompt delivery to customers, and striving for optimal delivery and activation rates. Furthermore, you will monitor inventory levels and signal when new orders are necessary.

Key Responsibilities:

  • Customer Support:
    • Address customer inquiries through email, phone, and chat promptly and professionally.
    • Assist clients with account-related issues, transaction inquiries, and product details.
    • Resolve customer complaints with empathy and efficiency.
    • Collaborate with various departments to enhance customer satisfaction.
    • Maintain accurate records of customer interactions and feedback.
    • Provide insights and recommendations to enhance the customer experience based on feedback.
  • Logistics Management:
    • Coordinate with providers such as card embossers and carriers to ensure seamless operations.
    • Oversee the ordering and inventory management of physical cards, ensuring adequate stock levels.
    • Guarantee timely and accurate delivery of physical cards to customers.
    • Track shipments and resolve any logistics challenges with carriers to maintain high delivery and activation rates.
    • Develop and implement processes to optimize logistics operations.

Qualifications:

  • Fluency in Spanish and/or English (for internal communications)
  • Minimum of 2 years of experience in a customer support role, preferably within the fintech sector.
  • Experience in logistics, supply chain management, or related fields is advantageous.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities and a customer-focused approach.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Proficiency in Microsoft Office Suite/Google Docs.
  • Familiarity with logistics software and tracking systems is a plus (experience with Correios, Flash, and Loggi is beneficial).

Personal Attributes:

  • High level of empathy and patience.
  • Detail-oriented with strong organizational skills.
  • Proactive and capable of working independently as well as collaboratively.
  • Adaptable and eager to learn new skills and technologies.
  • Strong sense of ownership and accountability.

Benefits:

  • Competitive compensation package.
  • Dynamic and enjoyable work environment.
  • Opportunity to contribute to a product aimed at enhancing the lives of future generations.

  • Supply Chain and Logistics Analyst

    Há 5 horas

    São Paulo, São Paulo, Brasil General Motors Tempo inteiro

    **Job Summary**:We are seeking a highly skilled Supply Chain and Logistics Analyst to join our team at General Motors. As a key member of our organization, you will be responsible for analyzing and optimizing our supply chain operations to ensure seamless delivery of products to our customers.**Key Responsibilities**:• Conduct demand analysis and develop...

  • Senior Supply Chain Analyst

    Há 5 dias

    São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro

    Job DescriptionJob Title: Senior Supply Chain AnalystCompany: Buscojobs BrasilLocation: RemoteJob Type: Full-timeAbout Us: Buscojobs Brasil is a leading company in the industry, and we are seeking a highly skilled Senior Supply Chain Analyst to join our team.Job Summary:We are looking for a Senior Supply Chain Analyst to lead our import and export process,...

  • Senior Supply Chain Analyst

    Há 18 horas

    São Paulo, São Paulo, Brasil Talenses Sao Paulo Consultoria em Recursos Humandos Ltda. Tempo inteiro

    About the RoleTalenses Sao Paulo Consultoria em Recursos Humanos Ltda. is seeking a highly skilled Senior Supply Chain Analyst to join our team. As a key member of our supply chain team, you will be responsible for developing effective forecast models, improving forecast accuracy, and identifying opportunities to meet customer demands during constrained...

  • Senior Data Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil Ball Aerospace Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Data Analyst to join our Supply Chain Planning & Execution team at Ball Corporation. As a key member of our team, you will be responsible for providing advanced analytics to support our master supply planning and inventory planning processes.Key ResponsibilitiesCollect, analyze, and interpret large data sets...

  • Supply Chain Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Alstom Tempo inteiro

    **About Alstom**Alstom is a global leader in the transportation industry, providing innovative solutions for rail, metro, and tram systems. Our mission is to make transportation safer, more efficient, and more sustainable.**Job Summary**We are seeking a highly skilled Supply Chain Manager to join our team at Alstom. As a key member of our supply chain team,...

  • Supply Chain Data Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil Vestas Tempo inteiro

    **Job Summary**:Vestas is seeking a highly skilled Supply Chain Data Analyst to join our team. As a key member of our supply chain organization, you will be responsible for analyzing and interpreting data to drive business decisions and optimize supply chain operations.**Key Responsibilities**:• Analyze and interpret data on supply chain KPIs, including...

  • Global Supply Chain Operations Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil JD. COM Tempo inteiro

    Job ResponsibilitiesAs a Supply Chain Manager at JD. COM, you will be responsible for:Developing and Implementing End-to-End Supply Chain ProcessesStreamlining International Business OperationsImproving Supply Chain Efficiency and EffectivenessCollaborating with Cross-Functional Teams to Achieve Business ObjectivesAnalyzing and Mitigating Supply Chain...

  • Supply Chain Optimization Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Omp Tempo inteiro

    About the RoleWe are seeking a highly skilled Supply Chain Optimization Specialist to join our team at OMP. As a key member of our Delivery team, you will play a crucial role in delivering supply chain planning solutions to our customers.Your ChallengeCollaborate with our solution architects to design and implement supply chain planning solutions that meet...

  • Supply Chain Operations Specialist

    Há 22 horas

    São Paulo, São Paulo, Brasil Brown-Forman Tequila México Tempo inteiro

    About the RoleWe are seeking a highly skilled Supply Chain Analyst to join our team at Brown-Forman Tequila México. As a key member of our Supply Chain team, you will be responsible for managing all orders from the Brazilian market, spanning around 3 main shipping points.Key ResponsibilitiesOrder Management: Accurately, completely, and timely manage...

  • Executive Supply Chain Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil Continental Tempo inteiro

    Job DescriptionJob Title: Executive Supply Chain ManagerCompany: ContinentalLocation: South AmericaJob SummaryWe are seeking an experienced Executive Supply Chain Manager to lead our operations in South America. The successful candidate will be responsible for developing and implementing strategies to optimize our supply chain, improve service levels, and...

  • Head of Supply Chain Operations and Placement

    Há 3 dias

    São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

    Job SummaryAmazon Servicos De Varejo Do Brasil Ltda. is seeking a highly skilled and experienced professional to lead our Supply Chain Operations and Placement team. As a key member of our organization, you will be responsible for developing and executing supply chain strategies that drive business growth and improve operational efficiency.Key...

  • Supply Chain Director

    Há 3 dias

    São José dos Campos, São Paulo, Brasil Kenvue Tempo inteiro

    About the RoleThe Supply Chain E2E Director is a critical leadership position responsible for overseeing the entire supply chain operation at Kenvue. This role requires a seasoned professional with a proven track record of managing global supply chain functions, ensuring seamless integration of customer delivery requirements into manufacturing plans, and...

  • Supply Chain Director

    Há 3 dias

    São Paulo, São Paulo, Brasil Solvay (Fr) Tempo inteiro

    About the RoleSolvay, a leading chemical company, is seeking a highly skilled Supply Chain Leader to join its team. As a key member of the Supply Chain Global department, you will play a crucial role in monitoring and optimizing end-to-end Supply Chain operations.Key ResponsibilitiesLead and execute supply chain processes, including demand management,...

  • Supply Chain E2E Director

    Há 5 dias

    São José dos Campos, São Paulo, Brasil Kenvue Tempo inteiro

    About the Role:The Supply Chain E2E Director will be responsible for leading and developing work processes that integrate customer delivery requirements into manufacturing plans, supervising the planning and preparation of production schedules for manufacturing, and establishing key performance metrics to improve profitability through process improvements...

  • Supply Chain Collaboration Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Logitech Tempo inteiro

    About the Role:The Supply Chain Collaboration Specialist is a critical role within Logitech's Supply Chain organization, reporting to the Supply Chain Manager - Customer Collaboration LATAM. This newly created position will serve as the primary point of contact for our Commercial Sales Organization in LATAM/Brazil, facilitating collaboration and...

  • Supply Chain Operations Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil Brown-Forman Tequila México Tempo inteiro

    About the RoleWe are seeking a highly skilled Supply Chain Analyst to join our team at Brown-Forman Tequila México. As a key member of our Supply Chain team, you will be responsible for managing all orders from the Brazilian market, spanning around 3 main shipping points.Key ResponsibilitiesOrder Management: Responsible for accurate, complete, and timely...

  • Supply Chain Director

    Há 2 dias

    São Paulo, São Paulo, Brasil Amcor Tempo inteiro

    About AmcorAmcor is a global leader in developing and producing responsible packaging solutions for various industries. Our mission is to protect products and people, differentiate brands, and improve supply chains through innovative packaging solutions.Job SummaryWe are seeking a highly skilled Supply Chain Director to join our team at Amcor. As a key...

  • Supply Chain Director

    Há 5 dias

    São Paulo, São Paulo, Brasil Solvay (Fr) Tempo inteiro

    About the RoleWe are seeking a highly skilled Supply Chain Leader to join our team at Solvay (Fr). As a key member of our Supply Chain Global department, you will play a crucial role in monitoring and optimizing our end-to-end Supply Chain operations.Key Responsibilities:Lead and execute supply chain processes, including demand management, strategic...

  • Supply Chain Optimization Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Embecta Tempo inteiro

    About EmbectaEmbecta is a global diabetes care company that leverages its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships, and the passion of over 2,000 employees worldwide.Why Embecta?A career at Embecta means being part of a team that values your opinions and...

  • Supply Chain Collaboration Specialist

    Há 19 horas

    São Paulo, São Paulo, Brasil Logitech Tempo inteiro

    About the RoleWe are seeking a highly skilled Supply Chain Collaboration Specialist to join our team at Logitech. As a key member of our Supply Chain organization, you will play a critical role in enhancing our end-to-end Supply Chain process by engaging in joint business planning, scorecarding, and diligent tracking in collaboration with our internal...