Unemployment Claims Specialist

We are seeking a skilled Claims Professional to support our clients through the unemployment insurance claims process. This role involves auditing and updating claim response templates, communicating with clients, drafting and submitting responses, tracking claim outcomes, and analyzing success rates.

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Draft and submit responses to new claims.
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.

Key Skills:

• Experience in unemployment claims management industry.
• Strong communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Knowledge of regulatory requirements and standards.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible work arrangements including remote work options.
• Opportunities for professional development and growth.

About Us:

We are a global leader in data and technology, committed to powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software.

Requirements:

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 2 years experience in unemployment claims management industry.
• Proficiency in Microsoft Office applications.

What You'll Do:

You will be responsible for managing unemployment claims from start to finish, ensuring that all submissions meet regulatory standards and identifying opportunities to improve claim handling processes. You will also provide excellent customer service to clients, communicate effectively with internal stakeholders, and contribute to the development of process improvements.

Why Choose Us:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our clients' lives.