Workplace Experience and Operations Leader

1 semana atrás

São Paulo, São Paulo, Brasil TikTok Tempo inteiro
About the Role

We are seeking an experienced Workplace Experience and Operations Leader to join our team at TikTok. In this role, you will be responsible for leading and developing vendor teams that support workplace services for one or more locations. This includes overseeing and managing the workspace services, including reporting maintenance needs, ticketing system, operational improvements, and office services.

Key Responsibilities
  • Leadership: Lead and develop vendor teams that support workplace services for one or more locations.
  • Workplace Management: Oversee and manage the workspace services, including reporting maintenance needs, ticketing system, operational improvements, and office services.
  • Vendor/Team Management: Oversee vendor and supplier teams, KPI performance, contract negotiations, service level agreements, and performance reviews to optimize workplace services (e.g., cleaning, service contractors, etc).
  • Office Inventory: Ensure regional offices have required supplies, inventory, and stock including company-level displays and signage.
  • Company Culture: Support events, community activities, and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc).
  • Space Management: Partner with cross-functional teams to enhance workplace space utilization, experience, efficiency, and productivity.
  • Budget Management: Manage, analyze, and optimize investments/savings through office services, cost control, and expense tracking.
  • Collaboration: Collaborate and support other teams as applicable to provide a great workplace experience such as physical security, food, real estate & facilities, environmental health & safety.
  • Sustainability: Implement and enhance sustainability initiatives within the workplace in accordance with company CSR targets & direction.
  • Technology: Manage office services technology and initiate further efficiencies to optimize services (e.g., ticketing systems, on-call communications, office forums, etc).
  • Event Planning: Organize and enhance company events, meetings, and programs.
  • Business Partnership: Applies a user and business-first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.
  • Data Analysis and Insights: Research, analyze data and propose insights, improvements, and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data-driven results and proposals.
  • Project Management: Lead and support full-cycle small and large scale projects (e.g., office moves, return to the office, internal programs, regional events, etc) with project governance, tracking, reporting, management, and execution to deadlines.
  • Continuous Improvement and Global Mindset: Contributes, innovates, improves, and implements workplace solutions, ideas, and programs that benefit employee productivity and company growth at a regional and global level.
About the Team

The Administration Department takes the lead in developing an exceptional workplace experience across regional offices. They drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey.

What We Offer

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Requirements
  • Bachelor's degree or higher.
  • 5+ years of workplace experience at fast-paced growing companies.
  • Holistic workplace, office management, community, events, and facilities experience.
  • People management of internal/external suppliers.
  • Excellent communication, interpersonal & presentation skills (oral and written) in Portuguese and English.
Preferred Qualifications
  • Ability to travel across the AMS region up to 40%.
  • Excellent judgment, decision-making & influencing skills, particularly in complex situations.
  • Strong team leadership, development, business partner, and stakeholder management skills.
  • Innovative and solution-focused. Identifies business opportunities that enhance productivity and overall operations.

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