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Community Development Manager
3 semanas atrás
**Company Overview**
At NodeLabs Software, we are a dynamic technology company specializing in mobile app development and managing the marketing and growth processes of these applications. Our team is looking for a talented professional to support our expansion into the Brazilian market.
About the Role
We are seeking a highly skilled Community Operations Manager to lead the setup and management of our local moderation team, ensuring user safety and enhancing the overall community experience.
This role will play a key part in helping us build strong connections with our Brazilian users and ensure our app grows in alignment with local culture and values.
Your Responsibilities
- Recruit, train, and manage the moderation team for the Brazilian market
- Oversight of daily moderation operations and ensuring compliance with community guidelines
- Localization of community standards and content policies based on Brazilian cultural and legal norms
- Act as a bridge between the moderation team and product/operations teams
- Analyze user behavior and moderation data to improve community experience
- Provide local insights on content strategy, user engagement, and feature development
- Handle sensitive or escalated cases with sound judgment
Requirements
- Native-level Portuguese and fluent English
- Based in Brazil or with deep understanding of Brazilian culture
- At least 2 years of experience in community management, content moderation, trust & safety, or customer operations
- Strong communication and team management skills
- Comfortable working in a fast-paced, remote environment
- Experience with dating/social apps is a strong plus
