
Senior Salesforce Implementation Specialist
Há 13 horas
Job Title:
Salesforce Implementation LeadWe are seeking an experienced Salesforce implementation lead to oversee complex Salesforce implementations, focusing on sales, service, financial services, and marketing cloud account engagement.
- Leverage your extensive Salesforce administration and project management experience to deliver high-impact solutions for clients, ensuring alignment with their business processes and objectives.
Key Responsibilities:
Project Leadership & Client Management- Lead end-to-end Salesforce implementation projects, from initial discovery and solution design through to configuration, integration, testing, and user training.
- Serve as the primary point of contact for clients, building and nurturing long-term relationships, while consistently managing expectations and delivering exceptional client experiences.
- Collaborate closely with clients to capture business requirements and user stories, offering expert guidance on Salesforce best practices and strategic optimizations.
- Develop and execute comprehensive project plans, setting and managing key milestones, timelines, and deliverables.
- Proactively communicate with stakeholders regarding project progress, risks, and solutions, ensuring transparency and alignment at all stages.
- Review statements of work with clients and ensure project is delivered on time and within budget.
- Identify out-of-scope requests and address with clients to determine budget, additional cost, and impact on timeline.
- Manage 15-25 open projects.
- Oversee data management activities including imports, exports, and updates, ensuring data integrity throughout the project lifecycle.
- Configure and manage Salesforce users, profiles, permission sets, custom objects, fields, and page layouts tailored to client needs.
- Design and implement advanced Salesforce Flows, automated processes, and customized reports and dashboards to optimize client operations.
- Lead the implementation and configuration of Salesforce integrations, including both native AppExchange solutions and third-party applications.
- Provide expert-level Salesforce user support and conduct targeted training sessions for client teams, promoting CRM adoption and best practices.
Qualifications & Requirements:
- Salesforce Administrator Certification (required).
- Minimum of 2-4 years of Salesforce administration experience, with at least 2 years in a project management role.
- Deep understanding of sales processes, pipeline management, and the full project lifecycle.
- Proven expertise in developing and managing Salesforce automations and Flows.
- Demonstrated success in leading complex, multi-phase Salesforce implementations in a fast-paced, client-centric environment.
Key Competencies:
- Exceptional organizational, time-management, and prioritization skills with a keen attention to detail.
- Strong technical aptitude with the ability to analyze complex problems and deliver innovative solutions.
- Outstanding communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
- Self-driven and resourceful, with the capacity to work autonomously and lead cross-functional teams.
- Proven track record of delivering projects on time and within scope while maintaining high client satisfaction.
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