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eDiscovery Analyst
2 meses atrás
ExxonMobil is a leading energy and chemical company that is committed to innovation and sustainability. Our vision is to lead in energy innovations that advance modern living and a net-zero future.
Job SummaryWe are seeking an eDiscovery Analyst to join our team at ExxonMobil. As an eDiscovery Analyst, you will be responsible for providing daily support for our eDiscovery collection application tool and workflow. This includes managing upgrades and functionality of the on-premise application, using scripting and other support skills to diagnose issues and pull reporting as needed, and explaining issues to collectors and law teams in a timely and clear manner.
Key Responsibilities- Provide daily support for FTK (Forensic Toolkit) Central and collectors
- Manage upgrades and functionality of on-premise application
- Use scripting and other support skills to diagnose issues and pull reporting as needed
- Explain issues to collectors and law teams in a timely and clear manner
- Document and maintain collection processes
- Provide support for manual collection process when standard tools cannot collect data
- Troubleshoot with IT Service Organizations when manual collections run into technical challenges
- Work with IT Service Organizations to quickly escalate priority collections
- Create/Resolve manual collection incidents and work with resolver team to improve their processes and response time to prevent reoccurrence
- Engage with vendor to troubleshoot and resolve application bugs and enhancements
- Application Support experience
- Powershell scripting experience
- Skilled SQL ANSI experience
- Knowledge of Windows Operating systems and file storage
- Quality of Work – Output of team is held to a high standard accuracy
- Quantity of Work – Adaptable to waves
- Sense of urgency for completing time sensitive work
- Ability to interface and communicate properly with LAW
- Customer focused mindset and attitude
- Drives work to completion
- Appreciation and adherence to proper management of sensitive data and chain of custody
- Sensitivity and experience with drafting and owning security & controls documents
- Willingness to develop relationships to better our influence
- Mentors and trains collectors and junior members of the Team regularly on processes/solutions
- IT related graduation
- English - Advanced/Fluent
- Issue escalation skills
- Coordination of efforts and Influence without direct authority
- Able to gain consensus for solutions and progress process improvements with team and the business
- API skills/experience
- Ability to identify process opportunities and share in team discussion
- Experience in working with MSP (HCL); direct or indirect
- Network of peers across EMIT; relationship building skills
ExxonMobil offers a comprehensive benefits package to its employees, including health, security, finance, and life benefits. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.
