Customer Success and Growth Strategist
Há 2 dias
About Us
Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security.
We help our clients and partners overcome the complexity of consumer communications, grow their business, and enhance customer experience – all in a fast, secure, and reliable way.
Role Summary
This entry-level role involves driving client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge.
The successful candidate will achieve business growth through effective client management and collaboration across various functions within the organization.
Key Responsibilities
- Revenue retention and growth for assigned base of customers
- Onboard newly assigned accounts
- Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering, and Service Delivery
- Drive self-service model to agents and customers to adopt and utilize Peerless Portal
- Input and maintain Salesforce data
- Attend departmental weekly (or biweekly) team meetings
- Participate in sales strategy and planning meetings as necessary
- Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives
Required Skills and Qualifications
- Strong professional verbal and written communication skills
- Ability to prioritize and manage time effectively
- Disciplined and rigorous approach to organization
- Ability to work independently
- Accountability and ownership
- Ability to develop rapport and maintain strong working relationships with internal and external clients
- Aptitude and desire to learn and maintain technical knowledge
- Ability to collaborate and work successfully with teams
Salary and Benefits
$65,000 - $85,000 per year, plus comprehensive benefits package, including health insurance, 401(k), and paid time off.
About Infobip Group
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Our company culture emphasizes continuous learning, open communication, and mutual respect. We're proud to be an equal-opportunity employer, committed to creating a diverse workplace where everyone has the opportunity to thrive.
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