Program Manager for Payment Business Operation
4 semanas atrás
Job Summary
We are seeking an experienced Program Manager to lead the Payments Refund Program in our Payment Business Operation team. The role involves diving deep into Payment experience in Latam to address pain points that harm customers in BR, ELA (Emerging Latam Countries) and MX, leading to contacts and decrease in engagement.
Key Responsibilities
- Program management working together with technical teams to improve payments products and customer experience.
- Strong data analysis experience, extracting insights that drive business decisions.
- Dive deep into internal and external data to understand Payments gaps within Amazon.
- Work backward from customer's pain points and translate them into actionable improvement plans.
- Evaluate payment partners, benchmarks learning from other geos and improve Amazon's payment operations to reduce friction in payment experience.
- Work with engineering and product teams to prioritize, scope and rollout fixes or additional features with track of success metrics to assure completeness.
Basic Qualifications
- Product or program management, product marketing, business development or technology experience.
- Bachelor's degree or equivalent.
- Experience owning/driving roadmap strategy and definition.
- Experience with end to end product delivery.
- Experience with feature delivery and tradeoffs of a product.
- Experience as a product manager or owner.
- Experience owning technology products.
- Advanced English.
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights.
- Experience working across functional teams and senior stakeholders.
- Experience in data analyzes.
- Knowledge of key customer experience metrics and methodology (e.g., NPS).
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
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