Knowledge Trainer

Há 4 dias


São Paulo, São Paulo, Brasil beBeeKnowledge Tempo inteiro US$98.765 - US$123.456
Job Title

We are seeking a Knowledge Management & Training Program Manager for Brazil TikTok Shop to strengthen our frontline operations by ensuring associates are equipped with accurate knowledge, effective SOPs, and engaging training.

  • Key responsibilities include writing, updating, and continuously improving Standard Operating Procedures (SOPs) for Buyer, Seller, and Creator support. Partnerships with global and regional experts ensure SOPs are accurate, scalable, and easy to adopt across BPOs.
Requirements

The ideal candidate will have a BA/BS degree or equivalent practical experience required, with 3 years of experience in Knowledge Management and Training in customer service, preferably within Customer Service. Proven experience in developing and executing training programs is also essential.

  • Proficiency in English and Portuguese is required for the role.
Benefits

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

Additional Information

The successful candidate will be part of a global team responsible for ensuring a safe and trustworthy marketplace for buyers, sellers, and creators.


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