
Global Technical Services Leader
Há 2 dias
This role is responsible for leading a global service team delivering high-touch services across the Palo Alto Networks security platform.
- Leadership - Manage a global service team delivering complex, multi-product services engagements.
- People Management - Set annual performance objectives for the team and ensure performance management processes are adhered to.
- Thought Leadership - Inspire the team to act as their customers' trusted technical advisors.
- Team Building and Scaling - Interview, hire, train, and onboard service delivery leaders consistent with corporate values.
- Service Strategy - Establish services delivery strategy and partner with account teams on adoption processes.
- Strategic Thinking - Understand strategic client business strategies and translate them into Palo Alto Networks service delivery plans.
- Results Leadership - Drive the team to deliver goals and objectives as planned.
- Business Growth - Help position services sales with account teams by identifying incremental revenue opportunities.
This position requires 10+ years of experience in cybersecurity and technical customer support, with 5+ years of senior leadership or managerial experience. The ideal candidate will have a strong understanding of how financial performance contributes to bookings, revenue, and margin in the services business.
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