Technical Incident Coordinator II
4 semanas atrás
About TSYS
TSYS, a leader in Global Payments, is at the forefront of the payment technology landscape, operating across more than 75 countries and processing billions of card transactions annually.
Position Overview
We are seeking an Incident Analyst to join our Software Applications team. This role is ideal for individuals committed to professional growth and eager to contribute to our expanding presence in Latin America & The Caribbean.
Why Choose TSYS?
- Flexible work-from-home options
- A people-centric workplace culture
- Collaboration with international teams
- Competitive salary and benefits package
Key Responsibilities
- Participate in the assessment and documentation of incidents within the corporate ticketing and Incident Tracking Systems.
- Maintain a detailed technical timeline of incidents and ensure proper closure once services are restored.
- Communicate effectively with level 3 technical support, management, and critical incident management as necessary.
- Facilitate coordination among internal technical and business teams to resolve incidents affecting client service delivery.
- Provide technical insights for communications directed at both internal and external clients.
- Evaluate incidents to determine the necessity for formal root cause analysis and collaborate with technical resources to identify the root cause, producing a comprehensive incident report.
Qualifications
Minimum Requirements
- Relevant experience or degree in Computer Science, Computing Engineering, Management Information Systems, or a related field. Equivalent experience may be considered in lieu of a degree.
- Prior experience in incident analysis or management related to software applications.
- Proficiency in investigation and documentation to effectively report defects and suggest improvements.
- Advanced proficiency in English.
Preferred Qualifications
- Experience with Banking or Payment Processing systems.
- Familiarity with the software development life cycle.
Work Environment
At TSYS, we believe that innovation and transformation thrive in an inclusive and safe workplace. As an equal opportunity employer, we encourage individuals with disabilities to apply for our job openings.
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