Senior Client Experience Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$60.000 - US$80.000
Customer Success Coordinator Job Description

We are seeking a highly skilled Customer Success Coordinator to join our team. This individual will be responsible for coordinating and supporting customer-facing activities, including onboarding, training logistics, event scheduling, and communications.

Main Responsibilities:

  • Meet with customers alongside the team to support onboarding and relationship-building efforts
  • Administer ITSM forms and perform routine system checks to ensure service continuity and compliance
  • Maintain accurate customer and delegate databases, ensuring timely updates and professional communication
  • Run and maintain reporting systems to track key metrics and operational activities
  • Coordinate the scheduling of domestic and international training sessions and events for customers, ensuring they align with customer needs and organizational goals
  • Manage travel arrangements for team members attending events, conferences, or meetings, ensuring cost-effectiveness and adherence to company policies

This position requires frequent international travel, as well as flexibility with schedule and environments. The ideal candidate will have a proven track record in customer experience/engagement coordination, proficiency in digital tools and platforms, and analytical mindset with the ability to interpret data and make informed decisions.

Requirements:

  • Bachelor's degree in related field
  • Professional or bilingual proficiency in English, with the ability to communicate in a professional setting
  • Proven experience with customer experience/engagement coordination
  • Proficiency in digital tools and platforms, including Microsoft PowerPoint
  • Analytical mindset with the ability to interpret data and make informed decisions

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