Amazon Logistics Operations Manager
Há 1 mês
We are seeking a highly motivated and experienced Station Leader to join our Amazon Logistics team in Brazil. As a Station Leader, you will be responsible for the day-to-day operations of our delivery stations, including inbound, outbound, and sortation operations.
Key Responsibilities- Oversee the delivery of Amazon orders to customers
- Build, optimize, and assign delivery routes on your shift
- Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
- Lead delivery station team in daily operations, including inbound, sortation, route assignment, leading meetings, and communicating with internal and external suppliers
- Troubleshoot problems through deep dives, root cause analysis, definition of actions, follow up on resolution, and escalating as necessary
- Build bridges for each KPI defect, regardless if it achieved a result above the SLA, providing proper deep dives through collaboration with other supporting/operational teams
- Learn processes from other areas and shifts to provide vacation coverage for other managers
- Liaise with Learning team to review and update SOPs as required
- Participate in Lean/Kaizen and other Operational Excellence initiatives
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience working in shopfloor (manufacturing, logistics, etc)
- Team management experience
- English fluency
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