Amazon Logistics Operations Manager

Há 1 mês


Vitória, Espírito Santo, Brasil Amazon Logistica do Brasil Tempo inteiro
About the Role

We are seeking a highly motivated and experienced Station Leader to join our Amazon Logistics team in Brazil. As a Station Leader, you will be responsible for the day-to-day operations of our delivery stations, including inbound, outbound, and sortation operations.

Key Responsibilities
  • Oversee the delivery of Amazon orders to customers
  • Build, optimize, and assign delivery routes on your shift
  • Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests
  • Lead delivery station team in daily operations, including inbound, sortation, route assignment, leading meetings, and communicating with internal and external suppliers
  • Troubleshoot problems through deep dives, root cause analysis, definition of actions, follow up on resolution, and escalating as necessary
  • Build bridges for each KPI defect, regardless if it achieved a result above the SLA, providing proper deep dives through collaboration with other supporting/operational teams
  • Learn processes from other areas and shifts to provide vacation coverage for other managers
  • Liaise with Learning team to review and update SOPs as required
  • Participate in Lean/Kaizen and other Operational Excellence initiatives
Requirements
  • Bachelor's degree or equivalent
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience working in shopfloor (manufacturing, logistics, etc)
  • Team management experience
  • English fluency


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