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Onboarding Specialist

Há 1 mês

São Paulo, São Paulo, Brasil Fastmarkets Group Tempo inteiro

Job Description:

Fastmarkets Group is seeking a highly motivated and experienced Onboarding Specialist to join our Customer Success department. As an Onboarding Specialist, you will be responsible for providing a seamless and successful onboarding experience to existing customers who are migrating from the Forest legacy platform and to those customers who have low engagement and need to familiarise with the new Forest Platform.

Key Responsibilities:

  • Customisation sessions (121 training with customers)
  • Identifying leads/upsell opportunities
  • Segmenting cohorts of accounts for the Platform migration

Requirements:
  • Ability to build rapport and interact with customers
  • Exceptional communication skills (with an emphasis on presentation skills)
  • The ability to build out workspaces and customise our platform to meet our customer needs
  • A customer centric mindset, focusing on customer loyalty, satisfaction, whilst remaining commercially minded
  • Experience of working in a global business
  • Knowledge of a second language would be beneficial
  • Experience of delivering a migration in the past would be beneficial
  • Experience utilizing Customer Success Engagement Platform would be beneficial

About Us:

Fastmarkets Group is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.