Remote Operations Support Specialist

1 dia atrás


Salvador, Bahia, Brasil beBeeOperations Tempo inteiro US$42.000 - US$60.000
Customer Service Representative Job Opportunity

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in customer support, technical assistance, and operations management.

Key Responsibilities:

  • Provide exceptional customer support to contracted tutors via phone, email, and chat.
  • Set up new accounts for students and tutors, ensuring timely and accurate processing.
  • Coordinate student opportunities and assignments, working closely with instructors and support teams.
  • Assist with technical issues, troubleshoot problems, and escalate complex cases to engineering teams.
  • Monitor live online classes, providing real-time support to instructors and students.
  • Conduct quality checks on tutoring sessions, gather feedback and insights for process improvement.
  • Collaborate with instructors to resolve scheduling conflicts, payment issues, and other operational concerns.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent experience in a related field.
  • Strong analytical and problem-solving skills, with excellent attention to detail.
  • Proficiency in Google documents and experience with technical support software preferred.
  • Ability to work independently, multitask in a fast-paced environment, and adapt to changing priorities.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with colleagues and customers.
  • High-speed internet access and a quiet workspace required.

Benefits:

This is a fully remote position based in Salvador, Brazil. Our team operates from 8:00am - 8:00pm CDT, with flexible shifts to accommodate different time zones. We offer a competitive hourly rate, full-time employment, and opportunities for professional growth and development.



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