Highly Skilled Cloud Support Specialist Wanted

2 semanas atrás

Porto Alegre, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro US$80.000 - US$100.000

Cloud Support Specialist Job Description

Job Overview:

We are seeking a highly skilled Cloud Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.

The ideal candidate will have excellent communication skills, a strong understanding of cloud computing, and experience with Linux systems.

This is a unique opportunity to work with a dynamic company that is at the forefront of the global move to open source software.

Key Responsibilities:
  • Investigate and resolve complex customer issues related to cloud infrastructure and services.
  • Work closely with customers to understand their technical requirements and provide solutions to meet those needs.
  • Collaborate with internal teams to ensure seamless delivery of support services.
  • Develop and maintain technical documentation to improve knowledge sharing and reduce support queries.
  • Participate in regular training sessions to stay up-to-date with the latest technologies and best practices.
Requirements:
  • Strong understanding of cloud computing concepts, including scalability, reliability, and security.
  • Experience with Linux systems, including configuration, troubleshooting, and optimization.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers and internal teams.
  • Proven problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
  • Dynamic and supportive work environment with opportunities for growth and development.
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Collaborative team environment with a focus on delivering exceptional customer service.

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