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Technical Support Specialist NOC

Há 1 mês

São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro
Job Summary

As a Technical Support Specialist NOC at Motorola Solutions, you will be responsible for providing technical support within the Network Operations Center, ensuring swift and accurate response to all alerts, and verifying the repair or escalation of issues as appropriate. This role requires flexibility to work across all shifts as required, including 24/7 Network Operations.

Key Responsibilities
  • Primarily responsible for the overall technical operation and maintenance of all main systems and subsystems.
  • Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.
  • Provide technical user support and customer service, being present and visible in the NOC and available to CSOs and CSTs and/or users requiring technical assistance.
  • Be available for occasional after-hours call-out from the NOC to assist in resolving urgent system problems.
  • Learn in-depth operations of in-service equipment and systems.
  • Be familiar with NOC policies, services, and staff.
  • Act in manager's role as required.
  • Provide short and long-term in-depth analysis and investigation of problems.
  • Identify and develop work instructions, procedures, and policies (surveillance, analysis, and testing).
  • Mentor less senior staff.

Requirements
  • 5+ years of customer or technical support experience.
  • Prior Network Operating Center experience preferred.
  • Ability to troubleshoot Infrastructure.
  • Implementation or support of sophisticated radio communications networks or systems.
  • Experience with IT network design, planning, and analysis or microwave distribution systems.
  • Experience with administration configuration, fault finding, and maintenance of networks, LAN, WAN, routers, switches, servers, workstations, and applications.
  • Experience with Microsoft Active Directory, Microsoft Windows Server 2003/2008 and above.
  • Server maintenance skills - hardware and software.
  • In-depth technical experience with Motorola Dimetra systems.
  • Advanced English level, writing, and speaking.

Desirable
  • Experience with digital voice radio systems.
  • Experience in a communications operations or network operations environment.
  • Cisco and Juniper experience.
  • Network security skills including intrusion detection devices, firewalls, and anti-virus.
  • Experience with Motorola Astro 25 Digital and/or MotoTRBO radio systems will be considered.
  • Spanish would be a plus.