Quality Complaints Specialist

Há 1 mês


Curitiba, Paraná, Brasil Validation & Engineering Group Tempo inteiro

**Validation & Engineering Group** is a leading services supplier that provides solutions for various industries. We are seeking a dedicated individual to join our team as a Quality Complaints Specialist.

The primary responsibilities of this role include:

Supporting the product complaint system through leading and managing product complaint investigations.

Performing data analysis and trending of complaint information to detect signals and take appropriate actions.

Collaborating with cross-functional teams to plan and coordinate the closure of records.

Ensuring quality of complaint records and consolidated/trend investigations.

Applying analytical skills and product knowledge to evaluate complex situations.

Maintaining compliance with local and global processes.

Reviewing and acknowledging information contained in product complaint records.

Determining if additional information is required to assign appropriate investigation requirements.

Conducting and leading cross-functional team meetings to determine investigation requirements.

Completing historical data analysis and trend evaluation assessments.

Voiding records if required.

Completing customer feedback records if required.

Owning consolidated/trend investigations until closure, if required.

Proficiency in software such as Trackwise, Excel, Word, and Microsoft Office.

Bilingual skills in English and Spanish with excellent oral skills.

Ability to work extended hours, including weekends and holidays.



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