Front Desk Assistant

Job Description: We are seeking a highly organized and detail-oriented Front Desk Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth check-in/check-out process.

Responsibilities:

• Contacting clients to confirm reservations and provide information about hotel services
• Checking guests in and out, processing payments, and issuing room keys
• Answering phone calls, responding to emails, and resolving guest complaints in a professional manner
• Managing and controlling the convenience store, including ordering supplies and tracking inventory
• Counting inventory during shifts and closing cash registers at the end of each day
• Selling convenience store products and promoting hotel services to guests
• Reading and replying to emails, verifying daily reports, and performing other administrative tasks as needed
• Assisting in organizing the workplace and supporting audit processes
• Performing other activities as per manual and procedures

Required Skills and Qualifications:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic math skills and attention to detail
• Knowledge of computer systems and software applications
• Experience in a customer-facing role is preferred

Benefits:

• A competitive salary and benefits package
• The opportunity to work in a dynamic and growing industry
• Ongoing training and development opportunities

Others:

• Availability for travel for training and development is required
• Academic background: not specified
• Seniority level: entry-level
• Employment type: full-time
• Job function: administrative
• Additional info: referrals increase your chances of interview by 2x