SAP SuccessFactors HCM iXp Technical Support Intern

Há 2 dias


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Intern to join our SAP SuccessFactors HCM iXp team. As a Technical Support Intern, you will be responsible for delivering exceptional support services to our global customers, troubleshooting and resolving technical issues, and collaborating with colleagues to create and share technical knowledge.

Key Responsibilities
  • Deliver support services to customers, performing root cause analysis, troubleshooting, and resolving technical incidents.
  • Report bugs to the Development Support department.
  • Create and share technical knowledge with colleagues and customers.
  • Monitor critical support incidents and ensure SLAs adherence.
  • Participate in local or global projects.
  • Maintain high Customer Satisfaction in all customer interactions.
Requirements
  • Fluent English (oral and written) for communication with customers and colleagues globally.
  • Strong customer focus and communication skills (oral/written).
  • Team player with a great environment.
  • Preferred Technical Knowledge: Understanding of HTTP protocol communication, Web Services communication protocols, Cloud Computing environments, and Business Processes and ERP systems.
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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