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Expert Technical Support Specialist
2 semanas atrás
This is a challenging role that involves providing technical support for dealers in various regions.
Key Responsibilities:- Technical issue resolution and suggestion of solutions.
- Monitoring quality and warranty issues.
- Documentation of dealer and customer interactions.
- Creation and updating of technical support documentation.
- Organization of training sessions and maintenance of a skills matrix.
- Implementation, auditing, and follow-up of Kärcher Service System (KSS) project.
- Development and implementation of new service concepts.
- Technical degree in Mechanics, Mechatronics, Electronics, or related areas.
- Advanced level of English and Spanish.
- Knowledge in Salesforce (preferred) and Office Intermediate.
- Proficient in troubleshooting and problem-solving technical issues.
- Patient and empathetic when dealing with inquiries and complaints.
- Excellent interpersonal skills and ability to summarize ideas clearly.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
