Expert Service Delivery Manager
Há 18 horas
The Strategic Implementation Leader is responsible for spearheading the customer journey from post-contract close through implementation, solution delivery, and issue resolution.
This role oversees a team of Project Managers and Consultants focused on delivering Legion solutions successfully.
- Manage CXO level customers and Executive Steering Committees effectively
- Lead 4+ enterprise & mid-level accounts with tailored approaches
- Implement Legion's product suite, lead project teams, design solutions, deliver high-quality work, and provide exceptional customer experiences
- Own customer relationships, strategy, project planning & direction, Solution Architecture, and business Key Performance Indicator (KPI) achievement
- Demonstrate in-depth expertise in Legion products
- Hire, develop, and retain skilled Project Managers and Consultants
- Contribute to the development of implementation methodologies and internal initiatives
- 5+ years of Workforce Management experience with a proven track record
- Consulting experience with a strong background in Workforce Management Software and business processes
- Able to lead teams from design to delivery of implementation projects efficiently
- Effective decision-making skills, collaboration, and communication across various levels of management
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