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Student Engagement Coordinator

2 meses atrás

Manaus, Amazonas, Brasil Tripleten Tempo inteiro

**About TripleTen**

We are a fast-growing company dedicated to empowering students to transform their lives through our focused reskilling programs. Our mission is to support career switchers and drive career services to new heights.

**Job Summary**

We are seeking a highly motivated and people-driven Student Outreach Specialist to join our B2C student support team. As a key member of our team, you will be responsible for driving student engagement and ensuring a seamless onboarding experience.

**Key Responsibilities**

• Contact and Support: Establish relationships with students to address any issues that arise during their studies.

• Onboarding Assistance: Ensure students smoothly progress through the onboarding process.

• Issue Resolution: Identify and resolve obstacles that may hinder a student's ability to join the program or access the learning platform.

• Collaboration: Maintain close communication with the product team and technical support to discuss ongoing processes and enhance the student experience.

• Cross-Functional Communication: Coordinate with the payments team on issues related to payments, refunds, enrollment terms, or postponing the start date, with student success managers on matters such as student motivation, study schedules, and feedback, with tech support team on technical issues.

• Documentation: Accurately document all student interactions and updates in HubSpot.

**What We Offer**

• Competitive compensation package, including a fixed salary and performance-based incentives.

• Full-time remote collaboration with a diverse and close-knit global team.

• A comfortable digital office with modern digital tools to facilitate seamless collaboration.

• Opportunities for professional growth and development in a dynamic and fast-growing company.