Fintech Innovator

At the forefront of fintech innovation, we are a pioneering force shaping the future of trading and investment solutions. Our mission is to empower financial institutions with cutting-edge technology, unlocking access to global markets and diverse asset classes through seamless APIs or White Label platforms.

As a stalwart in the industry, we have earned the trust of some of the world's largest financial institutions as clients and partners. With a robust presence across multiple jurisdictions and a team of over 600 members spanning the Americas, Europe, Asia, and Africa, we stand united in our pursuit of democratizing access to global investment markets.

Role Overview

We seek an exceptional Trading & Operations Analyst to provide dedicated support to institutional clients and collaborate with regional Sales and Product teams across the Americas.

Key Responsibilities:

• Provide round-the-clock support for institutional clients, encompassing trade execution, platform functionality, and post-trade services;
• Act as a technical liaison for Sales and Relationship Management teams, offering expertise during client onboarding, demos, and support interactions;
• Troubleshoot and resolve issues related to FIX/API integrations, account setup, market access, and trade flows;
• Monitor and manage trade exceptions and escalations in real time;
• Work closely with global teams (Technology, Compliance, Operations) to ensure seamless service delivery;
• Maintain strong product knowledge across all asset classes (equities, fixed income, ETFs, fractional products, etc.);
• Ensure client documentation, issue logs, and SLAs are maintained accurately and up to date.

Required Skills and Qualifications:

· 3+ years of experience in trading support, electronic trading, or operations roles at a broker-dealer, fintech, or trading platform;

· Strong understanding of trade lifecycle, execution workflows, and electronic trading systems (FIX, APIs, OMS/EMS);

· Strong experience in equities and fixed income trading;

· Excellent problem-solving skills and ability to work under pressure in a fast-paced environment;

· Strong interpersonal and communication skills, with a client-first mindset;

· Fluency in English, Portuguese, and Spanish (written and spoken) is required;

Benefits:

· Join a Global Fintech leader with a strong presence in the market;

· Enjoy autonomy and have a direct impact on the development of the company;

· Be part of a diverse and collaborative team, with opportunities for growth;

Others: