Data Support Analyst

Há 4 dias

São Paulo, São Paulo, Brasil beBeeAPI Tempo inteiro
Job Title: Data Support Analyst">

Job Description: As a Data Support Analyst, you will be responsible for delivering high-quality customer support services to clients by resolving technical issues related to APIs. You will utilize internal systems, troubleshooting tools, and support processes to field and resolve API-related issues. This role requires strong communication skills to work closely with customers, partners, and internal departments.

This is an onsite position at our office in São Paulo, Brazil. What you will do includes:

  • Troubleshoot and resolve basic API issues using company systems, tools, and support processes with assistance and direct oversight from team members.
  • Maintain ownership of customer requests and follow through consistently with resolution.
  • Provide regular and frequent communication to customers, ensuring they are fully aware of the status of the issue.
  • Compose internal documentation that reflects all activity related to the resolution of API support requests.
  • Assist customers in troubleshooting problems, diagnosing issues with software installation and applications, identifying root causes, and offering solutions.
  • Audit and debug source code to guide clients in configuring and customizing the Nuxeo platform to suit individual needs.
  • Interact with clients via ticketing systems, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as necessary.
  • Partner with internal technical teams to resolve problems with configuration/code, software bugs, performance, and system failures.
  • Document the knowledge base of recurring issues and take part in improving the documentation (after customer feedback) and/or fixing bugs to expedite the resolution of customers' issues.
Required Skills and Qualifications:
  • Education: Associate's degree or equivalent experience.
  • Language: Fluent in English.
  • Experience: At least 2 years of experience in Technical Support or Software Development.
  • Technical Background: Solid technical background in development, including Java, JavaScript, MongoDB, PostgreSQL, Docker, Kubernetes, metrics analysis, and cloud environment.
  • Soft Skills: Ability to learn, communicate complex ideas, work well with teams, provide customer service, demonstrate strong follow-through, and participate in after-hours on-call rotation.
Benefits:
  • Up to 10% travel time required.
  • Solid technical background in development.
Others:
  • Good at communicating complex ideas and reaching out to different points of view.
  • Comfortable joining a call with a customer to investigate.
  • Positive can-do attitude.

  • Support Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    **Support Analyst L3****Who We Are****What You'll Do**As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.**Key Responsibilities**- Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl, Python).- Incident...

  • Financial Data Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil Moody's Investors Service Tempo inteiro

    **Role/Responsibilities**Financial Data Analysts have a significant input to the ratings and research process by analyzing financial statements and data provided by IssuersKey Responsibilities:- The FDA uses accounting and finance knowledge and judgment to perform financial statement analysis, adjust reported data per relevant methodology requirements and...

  • Support Analyst

    Há 5 dias

    São Paulo, São Paulo, Brasil Cognizant Tempo inteiro

    **Job Title**Support Analyst**Who We Are****Job Summary**As a Support Analyst in Transportation Management you will leverage your expertise in database management ASP.NET MVC Framework and Javascript to support and enhancement our systems. You will work in a hybrid model collaborating with teams to ensure efficient data handling and security. Your role will...

  • Analyst, Partner Support

    Há 3 dias

    São Paulo, São Paulo, Brasil Luminate Tempo inteiro

    **ROLE**The Analyst, Partner Support is a critical hire for our Partner Support function.The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful.This role will support our team's administrative and project management...

  • Junior Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil LexisNexis Risk Solutions Tempo inteiro

    Customer Service & OperationsJunior Support Analyst As a TSS, you will be the escalation point for advanced technical issues and escalated customer service issues. You will serve as Tier 2 support for the Technical Support Analysts (TSA) and the Technical

  • Junior Support Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil RELX Tempo inteiro

    Join to apply for the Junior Support Analyst role at RELX . As a TSS, you will be the escalation point for advanced technical issues and escalated customer service issues. You will support the Technical Support Analysts (TSA) and Technical

  • Chief Financial Data Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeFinancialDataAnalysis Tempo inteiro R$90.000 - R$120.000

    Financial Data Specialist RoleWe are seeking a skilled Financial Data Specialist to join our team. This role involves analyzing financial statements and data to support ratings and research processes.The ideal candidate will have strong accounting and finance knowledge, with the ability to review and understand complex financial statements and official...

  • Data Analyst

    Há 4 dias

    São Paulo, São Paulo, Brasil CloudWalk, Inc. Tempo inteiro

    Join to apply for the Data Analyst (Financial AI) role at CloudWalk, Inc. Join to apply for the Data Analyst (Financial AI) role at CloudWalk, Inc. At CloudWalk, we're building the best

  • Data Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil Onebridge Tempo inteiro

    Onebridge, a Marlabs Company, is an AI and data analytics consulting firm that strives to improve outcomes for the people we serve through data and technology. We have served some of the largest healthcare, life sciences, manufacturing, financial services, and government entities in the U.S. since 2005. We have an exciting opportunity for a highly skilled...

  • Data Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil Rapida Solutions Tempo inteiro

    **About Rapida Solutions**Rapida Solutions is a fast-growing data consultancy delivering modern, agile data solutions to clients across Asia-Pacific, Australia, and Latin America.We specialize in cloud data platforms, business intelligence, and enabling companies to make better decisions with their data, faster and more reliably.Our team values curiosity,...